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Returns

Return an item

Polka-Dot Pink wants you to be fully satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, you may return the item(s) to us in their original condition complete with labels within 14 days of receipt.

After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for your refund.

Faulty Item

If the item you received is faulty, please contact us via email quoting your Order ID, name and address, details of the product and the reason for return, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

If you receive an incorrect item

If you believe the item you have received is not what you have ordered, please contact us via email quoting your order ID, name and address, details of the product and details of the correct product you wish to exchange for. We will then advise on how to proceed with the return.

Returns

Please enclose your receipt with the item and return to:

polka-dotpink.co.uk
3 Ingleholme Gardens
Eccleston Park
Prescot
Merseyside
L34 2GD

Please note:
The item is your responsibility until it reaches us. It is in your best interest and we recommend that you send the parcel using a delivery service that insures you for the value of the goods, as we will not take any responsibility for loss or damage of stock being returned to us.
You will need to pay for the postage costs incurred.

This returns policy does not affect your statutory rights.

Help to ensure the quality of our products.

Note: Please do not remove or tamper with any of the labels when trying on items of clothing. Ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or visible marks on the item. Unfortunatley We will be unable to accept the return of any item where there is evidence that these care instructions have not been followed. The item must be returned to us in its original condition with relevant labelling, packaging and documentation.